Privacy Policy

Roanoke Station Automotive
Effective Date: 01/01/2025

Roanoke Station Automotive (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected, used, and safeguarded when you visit diyliftroom.com or roanokestationautomotive.com, contact us, or communicate with us by phone or text message.

Information We Collect

We may collect the following types of information:

Personal Information You Provide

  • Name

  • Phone number

  • Email address

  • Vehicle information

  • Appointment or service details

  • Any information you voluntarily provide through forms, calls, or messages

Automatically Collected Information

  • IP address

  • Browser type

  • Pages visited

  • Date and time of visits

This information is used only to improve website performance and user experience.

How We Use Your Information

We use your information to:

  • Schedule and manage automotive services

  • Respond to service inquiries

  • Provide estimates, updates, and appointment reminders

  • Communicate about services you requested

  • Send transactional or service-related text messages

  • Improve our operations and customer experience

SMS Text Messaging & Consent (TCR / TCPA Compliance)

By providing your phone number and opting in through our website, in person, or via written or verbal consent, you agree to receive service-related text messages from Roanoke Station Automotive. These may include:

  • Appointment confirmations and reminders

  • Service updates

  • Repair status notifications

  • Follow-up communications related to your request

Important SMS Disclosures

  • Message frequency varies

  • Message and data rates may apply

  • Consent is not a condition of purchase

Opt-Out Instructions

You may opt out of receiving text messages at any time by replying STOP to any message.
You may also contact us directly to request removal.

Data Sharing & Selling

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Your information may be shared only when necessary with:

  • Service providers assisting in business operations (e.g., SMS platforms, scheduling software)

  • Legal or regulatory authorities when required by law

All service providers are required to maintain confidentiality and data security.

Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Data Security

We take reasonable administrative and technical measures to protect your information from unauthorized access, misuse, or disclosure. While no system is 100% secure, we actively work to safeguard your data.

Your Privacy Rights

You may:

  • Request access to your personal information

  • Request corrections or updates

  • Request deletion of your information (subject to legal or operational requirements)

  • Withdraw SMS consent at any time

To make a request, contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect information from children.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

Roanoke Station Automotive
4611 E Station Road
Roanoke, IN 46783
📞 260-321-7007
📧 info@roanokestationautomotive.com